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mardi 22 novembre 2011

New Guest Experience in the Hospitality Industry

This Video show us how hotels are going to work and improve their services with new technologies. 

We can wonder if this is not going to be too much for customers and if they are all ready for this kind of experience. 
Even if some of them will be more than delighted, there is still some people that truly like to exchange and communicate with their hosts.  

Using ipad will definitely reduce costs (paper, salaries...) and make everything going so much faster. 
It can be very successful in a business side but I am wondering if we can keep a strong relationship with guests by overusing technologies. 

The whole hospitality is going to change but are we all ready?

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